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Wesbank Complaint


SUPPLIER Wesbank INDUSTRY Financial
BRANCH/AREA Head office COUNTRY South Africa
TIME / DATE 11:22 Thu 2 Jul PERSON RESPONSIBLE Accounts
CUSTOMER kgmoller View all reports by user
1
1
PROBLEM Billing / Accounts
HEADLINE Wesbank ****s!!!
THE INCIDENT
Thu 2 Jul

If I gave WESBANK a compliment before I take it all back..saying they are understanding even on 94.7 a comment was made that the vehicle companies are so understanding...What a laugh. I have struggled for nearly six months to keep my car and my finances going and explained to them as before they never had one problem with me in the past but NO now they want to keep the car for 'safekeeping' how do I provide for my family and keep my job and also pay my car? People don't believe that they really really care.
SUPPLIER RESPONSE
Time: 11:27:07
Mon 6 Jul 09

UPDATED RESPONSE
Time: 16:10:38
Tue 7 Jul 09

Hello kgmoller,

Thank you for bringing this matter to our attention.

Our pre-legal manager has been in contact with you and has agreed to accept the arrears in part payments.

We trust that you find the above in order.

Kind Regards
WesBank

CUSTOMER'S FEEDBACK
Time: 00:01
Tue 7 Jul 09
Over the moon: Wesbank has responded in good favor and has made arrangements for repayments of our vehicle.
Back Email this report  |  View customer feedback rating and analysis

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